Terms and Conditions – Order Acknowledgement

Section 1. Order Acknowledgement and Agreement to Terms

This document sets out the terms that apply to your order with ALXNDR Jewelry, LLC (the “ALXNDR Jewelry”). By placing an order, you agree that your purchase is governed by these Terms and Conditions, which are incorporated into any eventual contract of sale if and when we accept your order in writing.

The order confirmation email you receive is an acknowledgement that we have received your order request. It is not an acceptance or a binding commitment to sell. All orders are subject to our review and verification, including but not limited to review for product availability, pricing accuracy, payment authorization, and compliance with our policies. An order is accepted only when we send you a separate written acceptance notice or ship the product.

We may revise these Terms from time to time, and the version in effect on the date of your order will apply to that order.

Section 2. Eligibility to Purchase

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, to place an order. By submitting an order, you represent and warrant that you meet this requirement and that all information you provide in connection with the order is true, accurate, and complete.

Orders may only be placed for personal use by you or your intended recipient. Purchases for resale, commercial distribution, or any other unauthorized purpose are prohibited, and we reserve the right to reject or cancel any order that we believe, in our sole discretion, violates this restriction.

Section 3. Product Descriptions, Pricing, and Display

We strive to ensure that all product descriptions, specifications, images, and prices are accurate and current. However, errors, omissions, and inaccuracies may occur. If we discover an error in the description or price of a product you have ordered, we will notify you promptly. You will have the option to proceed at the corrected price or description, or to cancel the order for a full refund.

All weights, measurements, dimensions, and carat values are approximate and provided for general guidance only. Items may appear larger or smaller than their actual size due to photography techniques, screen settings, or display defaults. Colors and textures shown on your device may differ slightly from the actual product. For products containing natural gemstones or precious metals, variations in color, clarity, grain, and other natural characteristics are inherent and do not constitute defects.

Prices and availability are subject to change without notice until your order is accepted in writing by ALXNDR Jewelry.

Section 4. Order Review, Acceptance, and Cancellations

The order confirmation email you receive is an acknowledgement that we have received your order request. It is not an acceptance of your order or a binding contract of sale. All orders are subject to our review and verification, including review for product availability, pricing accuracy, payment authorization, and compliance with our policies.

We will not be deemed to have accepted your order until we send you a separate written acceptance notice or ship the product, whichever occurs first. Payment must be received and authorized in full before acceptance. We reserve the right, in our sole discretion, to refuse, limit, or cancel any order, in whole or in part, for any reason, including but not limited to product unavailability, suspected fraud, errors in pricing or product information, or violation of our eligibility requirements.

If we cancel an order prior to acceptance, we will promptly refund any amounts you have paid. We will have no further liability for any such cancellation.

Section 5. Shipping and Delivery

(a) Estimated Delivery – Any delivery dates or timelines provided are estimates only and are not guaranteed. Actual delivery times may vary based on product availability, customization requirements, shipping destination, and carrier performance. We are not liable for delays outside our reasonable control.

(b) Risk of Loss – Title to and risk of loss for products passes to you upon our delivery of the products to the carrier for shipment. Once delivered to the carrier, the products become your responsibility, and you should contact the carrier directly regarding any loss, delay, or damage in transit. Certain shipments may include insurance coverage, which will be disclosed at the time of shipment.

(c) Delivery Limitations – We reserve the right to refuse shipment to any address that we determine, in our sole discretion, is invalid, incomplete, high-risk, or located in a jurisdiction where delivery is prohibited or restricted by applicable law or regulation.

(d) International Orders – For orders shipped outside the United States, you are responsible for all applicable customs duties, tariffs, import taxes, brokerage fees, and any other charges imposed by the destination country. These charges are in addition to the product price and shipping cost and are not refundable.

Section 6. Returns, Exchanges, and Refunds

All sales are final due to the custom nature of our products. Once an order is accepted and placed into production, it cannot be canceled, returned, or exchanged.

In rare cases where we agree in writing to accept a return or exchange as an accommodation, the following conditions must be met:

(a) The item must be in unworn, original condition, free from damage or alteration, and accompanied by all original packaging, documentation, and certificates.

(b) The item must be returned within the timeframe specified in our written authorization.

(c) Return shipments must be sent using the method and carrier specified by us and insured for the full purchase price. Risk of loss for returned items remains with you until the item is received and inspected by us.

(d) Upon receipt, we will inspect the item to confirm compliance with these conditions. Items that do not meet the requirements will be returned to you at your expense.

Any refund or credit granted under this Section will exclude shipping charges, insurance costs, customs duties, or taxes, unless otherwise required by law. We reserve the right to charge a reasonable restocking or handling fee for any return we agree to accept.

Section 7. Repairs and Service

We may offer repair or maintenance services for products purchased from ALXNDR Jewelry or from one of our authorized retailers. If you wish to request service, you must contact us in advance for instructions and a written estimate of cost and timeframe. Any estimate provided is subject to change upon physical inspection of the item.

Any examination or handling of an item for service purposes is limited to the scope of the requested repair and does not constitute an appraisal or authentication. If an item becomes lost or damaged while in our possession or in the possession of an authorized service provider, our liability will be limited, at our option, to replacing the item with one of like kind and quality or reimbursing you for the item’s fair market value, as determined by us. This will be your sole and exclusive remedy, and you expressly waive any claim for additional, incidental, consequential, or emotional damages.

Section 8. Reservation of Rights

We reserve the right, at any time and without prior notice, to:

(a) discontinue or modify any product or service;

(b) limit the quantities of any product available for purchase;

(c) refuse service to any customer;

(d) cancel or refuse any order that, in our sole discretion, appears to be placed in violation of these Terms, is associated with fraudulent activity, or is intended for resale or commercial distribution; and

(e) correct any errors or inaccuracies in product descriptions, images, or pricing, even after an order has been submitted, and either cancel the order or offer the product at the corrected terms.

All prices are in U.S. dollars and exclude applicable taxes, duties, shipping, and handling, unless expressly stated otherwise. Prices are subject to change without notice until your order is accepted in writing.

Section 9. Intellectual Property and Trademarks

All content on our website and in our materials, including but not limited to product designs, photographs, images, text, graphics, logos, icons, videos, audio clips, software, and other data or materials (collectively, “Content”), is owned by or licensed to ALXNDR Jewelry and is protected by United States and international copyright, trademark, and other intellectual property laws.

The names, trademarks, service marks, trade dress, logos, and designs of ALXNDR Jewelry (collectively, the “Marks”) are proprietary to ALXNDR Jewelry and may not be used, copied, imitated, or displayed without our prior written consent. All other trademarks, product names, and company names mentioned are the property of their respective owners.

You may access and view the Content solely for personal, noncommercial use in connection with your purchase or consideration of our products. Any other use, including reproduction, distribution, modification, or public display of any Content or Marks, without our prior written consent, is strictly prohibited. All rights not expressly granted are reserved.

Section 10. Disclaimer of Warranties; Limitation of Liability

To the fullest extent permitted by law, all products and services are provided “as is” and “as available,” without any express or implied warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. No oral or written information or advice provided by ALXNDR Jewelry or its representatives will create any warranty not expressly stated in these Terms.

To the fullest extent permitted by law, ALXNDR Jewelry, its affiliates, and their respective officers, directors, employees, and agents will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of business, loss of data, or emotional distress, arising out of or in connection with any product, service, or these Terms, even if advised of the possibility of such damages.

In no event will our total liability for any claim relating to any product, service, or these Terms exceed the total amount you actually paid to us for the specific product or service at issue.

Section 11. Governing Law and Dispute Resolution

Before initiating arbitration or any other formal dispute resolution process, you and ALXNDR Jewelry shall attempt in good faith to resolve the dispute through direct negotiations for a period of thirty (30) days. The party initiating the dispute must provide written notice describing the nature of the dispute and the relief sought, and the other party shall respond in writing within that period. Arbitration or other formal proceedings may not be commenced until the thirty-day negotiation period has concluded, unless both parties agree in writing to proceed sooner.

These Terms and any disputes arising out of or relating to your order will be governed by the laws of the State of California, without regard to its conflict of laws principles.

Any dispute, claim, or controversy between you and ALXNDR Jewelry arising out of or relating to these Terms, your order, or our products or services shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, as modified by these Terms. The arbitration shall take place in San Diego County, California, before a single arbitrator, and the proceedings shall be confidential. Judgment on the award may be entered in any court having jurisdiction.

The prevailing party in any arbitration will be entitled to recover from the non-prevailing party all arbitration costs, administrative fees, and arbitrator compensation, in addition to any relief granted, but excluding attorneys’ fees unless otherwise required by law.

To the fullest extent permitted by law, you and ALXNDR Jewelry waive the right to a trial by jury and agree that any dispute resolution proceeding will be conducted solely on an individual basis and not as part of any purported class, consolidated, or representative action.

Section 12. Severability

If any provision of these Terms, or any portion thereof, is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible so as to reflect the parties’ intent, and only the specific portion that is invalid, illegal, or unenforceable will be severed. The remaining provisions, and all valid portions of any partially invalid provision, will remain in full force and effect. Any invalidity, illegality, or unenforceability will be construed as narrowly as possible so as not to affect the validity and enforceability of the remainder of these Terms.

Section 13. Taxes

You are responsible for all sales, use, excise, value-added, import, and other taxes, duties, or governmental fees (“Taxes”) applicable to your purchase, whether assessed at the time of sale or subsequently. Unless we expressly state otherwise in writing, product prices do not include Taxes. We will collect Taxes where we are required to do so by law, based on the rates in effect at the time of your order. If we do not collect applicable Taxes, you remain responsible for their timely reporting and payment to the appropriate taxing authority.

Section 14. Miscellaneous

(a) Entire Agreement – These Terms, together with any written order acceptance and any applicable Supplemental Terms, constitute the entire agreement between you and ALXNDR Jewelry regarding your purchase and supersede all prior or contemporaneous communications, understandings, or agreements.

(b) No Waiver – Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision, nor will any single or partial exercise of a right preclude any other exercise of that or any other right.

(c) Assignment – You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction, provided that such assignment does not diminish your rights under these Terms.

(d) Headings – Headings are for convenience only and do not affect the meaning or interpretation of these Terms.